Cancellation policy & cancellation form
Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity:
Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
To exercise your right of revocation, you must inform us (Moeon, Sonja Lotz, Dieffenbachstr.12. 10967 Berlin / firstname.lastname@example.org ) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to revoke this contract.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.
We shall bear the costs of returning the goods inside Germany.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
If you finance this contract through a loan and revoke it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender uses our cooperation with regard to the financing. If we have already received the loan when the revocation becomes effective or when the goods are returned, your lender will enter into our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation for this.
- Please avoid damage and contamination of the goods. Please return the goods to us in original packaging with all accessories and with all packaging components. If necessary use a protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
- Please do not send the goods back to us freight collect.
- Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.