Please note that we are a small company.
We do our best, but we can only ship 2 times a week. We hope this will not affect your shopping experience.
- We ship within Germany and Europe with DPD
- Up to 5 kg in Germany 3,90 € and in Europe 9,90 €
- All shipments are insured
- We do not ship international ( outside Europe )
If an item is not in stock or the delivery is delayed, we will inform you immediately.
Should we, through no fault of our own, not be able to deliver the ordered goods because our supplier does not meet his contractual obligations, we expressly reserve the right to withdraw from the purchase contract.
In the case of payment in advance, the delivery times indicated (within 2-4 working days) apply from the time the money is received in our account.
For all other payments, we will ship the goods within 2-4 working days after receipt of the order.
Returns & Exchanges
- We pay for your returns within germany.
- For international returns, you will have to pay yourself.
- Beauty products are excluded from exchange
- If you wish to return a product within Germany, please fill out the return sheet and and attach the return label that was sent with your order, outside of your parcel.
You can drop off the parcel at any DPD point in your area.
International costumers, please send the package within 2 weeks in the original packaging to our business address.
Moeon, Dieffenbachstr.12, 10967 Berlin
- The goods must be unworn or unused and can be returned to us within 2 weeks after receipt.
- The products must be packed in the original packaging (this is only valid in case of a timely withdrawal). In addition, the original shipping packaging or an equally damage-proof packaging should be used, so that the original packaging of the product is not damaged.
- All parts belonging to the product must be included.
- Please enclose the completed return form.
We ask you to choose carefully and to contact us with questions about our products in measures, colors and sizes by mail service
@moeon.de or by phone 0049 (0)30 58800796.